🛡️ Spies Villa Privacy Policy

Effective Date: 9 November 2025

1️⃣. Introduction

Welcome to Spies Villa Guest House.
We value your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and relevant data protection regulations.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay with us.

2️⃣. Information We Collect

We may collect the following types of information:

• Personal details: name, contact number, email address, and postal address.

• Booking details: stay dates, number of guests, room preferences, and special requests.

• Payment information: managed securely by third-party providers (such as NightsBridge or PayBridge) — we do not store your card details.

• Technical data: such as your IP address, browser type, and device information when visiting our website.

3️⃣. How We Use Your Information

We use your information to:

• Process and confirm your bookings.

• Communicate with you before, during, and after your stay.

• Improve our services and guest experience.

• Comply with legal and regulatory requirements.

• Send you updates or special offers (only if you have given consent).

4️⃣. How We Protect Your Data

Your personal data is securely stored and only accessed by authorized personnel.
We use trusted booking systems (Lodgify, NightsBridge, Booking.com, and Airbnb) that comply with international data protection standards (GDPR and POPIA).
Any payment transactions are encrypted and processed through secure gateways — we never receive or store your full card details.

5️⃣. Sharing of Information

We only share your data when necessary to complete your booking or comply with law:

• With booking partners (e.g. Booking.com, LekkeSlaap, Airbnb).

• With payment processors (e.g. NightsBridge / PayBridge).

• With government authorities if legally required.

We do not sell, rent, or trade your personal data with third parties.

6️⃣. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our site.
You can disable cookies in your browser settings at any time.
Cookies help improve our site’s performance and personalize your browsing experience.

7️⃣. Your Rights

You have the right to:

• Access or request a copy of your personal data.

• Ask for corrections or deletion of inaccurate information.

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at:
📧 [email protected]

8️⃣. Retention of Data

We keep personal data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
When data is no longer required, it is safely deleted or anonymized.

9️⃣. Changes to This Policy

We may update this Privacy Policy occasionally.
All changes will be posted on our website with the “Effective Date” updated accordingly.

🔟. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Spies Villa Guest House
📍 12 Hobson Street, Clubville, Middelburg, 1050, South Africa
📧 [email protected]
📞 +27 82 711 2397